Comments on: I Hate Verizon http://www.jenniclayville.com/i-hate-verizon/ Jenni Clayville Mon, 06 Feb 2012 16:28:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Paul Frazier http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2353 Paul Frazier Thu, 11 Sep 2008 22:37:52 +0000 http://jenniclayville.com/?p=769#comment-2353 My family had a similar horrible experience with Verizon. My dad got his wallet stolen, so the CC number changed. One day without warning, letter or phonecall. Our internet was shut off. When we called to give them the new CC number, we got transferred and transferred. I spent 2 hours on the phone. Then my mom spent 3 and after making a complete cycle she was in tears. I called the next day and once again was told I had the wrong department, i no longer cared and asked for the manager. That person again told me i was in the wrong department, i asked for their manager, and then he transferred me to the right place. Got the account reactivated, but they told me it would take 3-5 days for the connection to be restored. I said, ya right, i can buy stocks online and other stuff instantly, you can turn it on. So again talked to a manager, and then his manager. And he made the calls for me, to all the other departments and I had an internet connection in 45 minutes. We ended up getting 3 months free service. Then two weeks later we were mailed an invoice for the equipment. I called the manager back left him a voicemail and the charges went away. :) Moral of the story. Escalate. My family had a similar horrible experience with Verizon. My dad got his wallet stolen, so the CC number changed. One day without warning, letter or phonecall. Our internet was shut off. When we called to give them the new CC number, we got transferred and transferred. I spent 2 hours on the phone. Then my mom spent 3 and after making a complete cycle she was in tears.
I called the next day and once again was told I had the wrong department, i no longer cared and asked for the manager. That person again told me i was in the wrong department, i asked for their manager, and then he transferred me to the right place.

Got the account reactivated, but they told me it would take 3-5 days for the connection to be restored. I said, ya right, i can buy stocks online and other stuff instantly, you can turn it on. So again talked to a manager, and then his manager. And he made the calls for me, to all the other departments and I had an internet connection in 45 minutes. We ended up getting 3 months free service.

Then two weeks later we were mailed an invoice for the equipment. I called the manager back left him a voicemail and the charges went away. :)

Moral of the story. Escalate.

]]> By: Yonas http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2346 Yonas Tue, 09 Sep 2008 17:47:30 +0000 http://jenniclayville.com/?p=769#comment-2346 *approx three years ago* Got a letter from Verizon saying that my area was eligible for DSL (yes...DSL is sooo 2005). Ordered the DSL packaged. Installed it at home, added my router, etc. Worked fine for a month, then my connection dropped to about 5kb/sec (remember dial-up?). It was like that for many months. Called customer service, etc. Finally somebody came to my house on a Saturday and looked at it "Uhm...sir, after looking at this, your line is not really equipped for DSL" Huh?? Are you working for the same Verizon that sent me the letter almost eight months ago?? Long story short- my problem remained unresolved. I took off the $60 wireless router, and it 'improved' the problem just a little bit. Fast forward MONTHS into the future- I couldn't handle the slow connection and I made another call. Somebody else came and looked at the inside connection (in my house). "Ah...whoever looked at your connection before didn't know what he was doing, looks like your line was not really split between the telephone line and DSL line, that's why you're running slow" Merely five minutes later...I went to 5kb/sec to 80K/sec. So yes, happy ending for me. *approx three years ago*

Got a letter from Verizon saying that my area was eligible for DSL (yes…DSL is sooo 2005).

Ordered the DSL packaged. Installed it at home, added my router, etc. Worked fine for a month, then my connection dropped to about 5kb/sec (remember dial-up?). It was like that for many months. Called customer service, etc. Finally somebody came to my house on a Saturday and looked at it

“Uhm…sir, after looking at this, your line is not really equipped for DSL”

Huh?? Are you working for the same Verizon that sent me the letter almost eight months ago??

Long story short- my problem remained unresolved. I took off the $60 wireless router, and it ‘improved’ the problem just a little bit.

Fast forward MONTHS into the future- I couldn’t handle the slow connection and I made another call. Somebody else came and looked at the inside connection (in my house).

“Ah…whoever looked at your connection before didn’t know what he was doing, looks like your line was not really split between the telephone line and DSL line, that’s why you’re running slow”

Merely five minutes later…I went to 5kb/sec to 80K/sec.

So yes, happy ending for me.

]]> By: Jenni Clayville http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2345 Jenni Clayville Tue, 09 Sep 2008 17:44:29 +0000 http://jenniclayville.com/?p=769#comment-2345 LOL Helen & Seth. LOL Helen & Seth.

]]> By: Seth http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2343 Seth Tue, 09 Sep 2008 16:22:47 +0000 http://jenniclayville.com/?p=769#comment-2343 When the FIOSTV Bundle folks came to my door, they incentivized the whole thing with "and we'll give you two $75 gift cards!". I was already going to switch, and I figured $150 would be kewl to have, too. Never got that money. Called them. "Oh, no, there never was any such offer. There was a free 19" TV offer..." "Mkay, I'll take the TV." "Yeah, but it wasn't valid in Oregon." MUST. CONTROL. FIST OF DEATH. When the FIOSTV Bundle folks came to my door, they incentivized the whole thing with “and we’ll give you two $75 gift cards!”. I was already going to switch, and I figured $150 would be kewl to have, too.

Never got that money. Called them. “Oh, no, there never was any such offer. There was a free 19″ TV offer…”

“Mkay, I’ll take the TV.”

“Yeah, but it wasn’t valid in Oregon.”

MUST. CONTROL. FIST OF DEATH.

]]> By: Helen http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2342 Helen Tue, 09 Sep 2008 16:15:59 +0000 http://jenniclayville.com/?p=769#comment-2342 I have used PCCW and 3. I like 3 better as a cell provider because it's pretty stinkin' cheap. But PCCW does the bundle and it's still fairly reasonably priced. ...Oh wait, you want something NOT in Hong Kong??? I have used PCCW and 3. I like 3 better as a cell provider because it’s pretty stinkin’ cheap. But PCCW does the bundle and it’s still fairly reasonably priced.

…Oh wait, you want something NOT in Hong Kong???

]]> By: Tyler http://www.jenniclayville.com/i-hate-verizon/comment-page-1/#comment-2341 Tyler Tue, 09 Sep 2008 05:19:35 +0000 http://jenniclayville.com/?p=769#comment-2341 Yeah comcast has been fine for us. Just really expensive. Can't do fios...doesn't come to us....can't do a dish because we'd have to pay our apartment people cause they are lame too. Yeah comcast has been fine for us. Just really expensive. Can’t do fios…doesn’t come to us….can’t do a dish because we’d have to pay our apartment people cause they are lame too.

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